Samsung

Repair Services

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How can we help?

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Request a Repair

Use your Samsung Account to manage your repair request. If you don’t have one, we can help.
Let’s start
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Find a Service Center

Search for a local Samsung support center and drop by or call for an appointment.
Search a location
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Check Repair Status

Have a repair in progress? Check the status of your repair.
Check repair status

Benefits of Pro Repair Service

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Request a Repair

Sign into your Samsung Account to keep track or modify your service request and enjoy the benefits of Pro Repair Service. Don’t have an account, no problem.

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Certified Technicians

A certified technician will diagnose and repair your product.

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90-day Warranty

Experience more confidence with a 90-day repair warranty.2

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Guaranteed Repairs

Samsung certified experts deliver authorized repair services.

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Genuine Parts

Your product will be repaired using Samsung genuine parts.

Find a Service Center

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Fastest Samsung Service options

Search for a local Samsung support center and drop by or call for an appointment.

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Certified Technicians

A certified technician will diagnose and repair your product.

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Phones, Tablet & Wearable

Our technicians are ready to help.

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Home Appliance

Locate a Samsung-Certified Pro to diagnose and repair your appliance.

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Television

Samsung has a large network of TV repair technicians.

Check Repair Status

Enter your service request and phone number to check the status of your repair.

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Required. Service numbers are 10 digits. Letters do not apply.
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Required. Ex: 000-000-0000
No service request found.
Please check the service request number or phone number.
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Your Service Details (Mail In)

Customer Contact

Mobile:

Email:

Product Information

Model Number:

Status

Warranty

Service Request Number

Customer Unit Receive Date

Expected Repair Date

Ship Date

Repair Completed Date

Tracking Number (to Samsung)

Carrier Name

Tracking Number (from Samsung)

Samsung repair services

Select your product type

What kind of phone do you have?

Select your phone family.

What kind of product is it?

Select the specific model.

Samsung repair services

Which product can I help you with?

Let us plan the best approach for your repair.

Samsung repair services

Good news! You are eligible for in-home service.

In-home

Schedule a visit with a Samsung-Certified-Pro to diagnose and repair your home appliance.

Potential Free repair

This product may be eligible for a one-time free repair. click continue to check your eligibility and set up a repair by phone call.

Call required

Please follow up your repair request with our authorized service center-Total Tech Solution. Phone Number:201–672-9501

COVID-19 notice

The health and safety of our employees, service providers and consumers is our first priority. Please review the below questions, answering No or Yes will be applied for all.

  • Do you, or does anyone else in your residence, currently have COVID-19?
  • Have you, or has anyone else in your residence, had close contact in the last 14 days with a confirmed case of COVID-19?
  • Are you, or is anyone else in your residence, currently awaiting the results of a test for COVID-19?
  • Have you, or has anyone else in your residence, had close contact in the last 14 days with a person who is currently awaiting the results of a test for COVID-19?
  • Are you, or is anyone else in your residence, currently experiencing symptoms of COVID-19? A list of symptoms associated with COVID-19 can be found at the following link to the U.S. Centers for Disease Control’s website.

It appears your product has been refurbished by an organization other than Samsung. We will be unable to provide repairs and suggest you contact the place of purchase
Your Service Details (Mail In)



Customer Contact
Mobile:
Email:
Product Information
Model Number:
Status
Warranty
Manufacture Warranty valid
through: Date not available
Service Request Number
Customer Unit Receive Date
Date not available
Expected repair date
Date not available
Ship Date
Date not available
Repair Completed Date
Date not available
Tracking Number (to Samsung)
Model Number:
Carrier Name
Tracking Number (from
Samsung)
Your Service Details (In Home)



Appoinment Date
Service Request Number
Product Information
N/A
Warranty
Warranty Unknown

COVID-19 notice

Due to the health concerns of our Service technicians, you will need to revisit after 14 days to request service. We apologize for any inconvenience.

Commonly asked questions

How much will my repair cost?

The specifics of your repair cost will vary based upon your diagnosis, warranty status, and repair-type selected. However, phone screen replacements, commonly the best solution for cracked Galaxy phone screens, have set prices at Samsung Repair locations. Find your device’s approximate screen replacement cost here

What information do I need before beginning my repair request?

It is always helpful to have your product model, serial number, or IMEI (the unique identifying used for mobile phones) before beginning your repair. Click here to learn how to find yours.

Do I need a Samsung Account to start a repair request?

Signing in to or creating your own Samsung Account is the best way to create a repair request so that you can receive our highest-level of personalized service. However, you can also create repair requests as a Guest for walk-in and in-home service. Currently, mail-in service requires the use of a Samsung Account.

My product is working fine, but I am missing a part. What can I do?

Shopping on Samsung Parts , an authorized distributor of Samsung parts and accessories, may provide you with what you need.

How do I update or check my warranty status?

You can check your warranty status by signing into your Samsung Account on the top right of the page. Once you are signed in, look under 'My Products' to see the status of all your registered products. If we have an incorrect warranty date, just click 'Review Warranty' and upload proof of purchase and we can update your status.
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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β When trading in a Galaxy device to purchase a Galaxy S21 device.

For a limited time only, on Samsung.com/Shop Samsung App, pre-order or purchase a new qualifying Galaxy device (“Qualifying Purchase”), send in your qualifying trade-in device to Samsung through the Samsung Trade-In Program, and if Samsung determines your trade-in device meets all eligibility requirements, you will receive a trade-in credit specific to your qualifying trade-in device to apply toward your Qualifying Purchase. Device models that currently qualify for trade-in and trade-in credit amounts associated with those models are available on Samsung.com and the Shop Samsung App; eligible models and amounts may change at Samsung’s sole discretion. To be eligible for trade-in, your qualifying device must meet all Trade-In Program eligibility requirements, which include, but are not limited to, that the device powers on, holds a charge, and does not power off unexpectedly; has a functioning display; has no breaks or cracks in the screen (unless a cracked screen offer applies); has no breaks or cracks in the case; has no liquid damage (whether visible or not); has no other defects that go beyond normal wear and tear; is not on a black list; has a verified FCC ID; has been reset to factory settings; has all personal information removed; has all software locks disabled; and is owned by you (leased devices are not eligible). Anticipated trade-in value will be applied as a credit at time of purchase, but, if you do not send in your trade-in device within 15 days of receipt of your Qualifying Purchase, you will be charged back for the trade-in credit applied to your purchase, or if you send in your trade-in device within 15 days of receipt of your Qualifying Purchase but Samsung determines your device does not meet all eligibility requirements, you will be charged back for the trade-in credit applied to your purchase minus $25. Participation in this program does not excuse you from contracts with your carrier or retailer (or any related payments or fees) for the device that was traded in. Limit 1 trade-in per Qualifying Purchase. Samsung reserves the right to modify or discontinue this offer at any time. The Trade-In Program cannot be combined with any other Samsung, carrier or retailer promotions, discounts, or offers unless specifically provided for in the terms and conditions of such offers. Additional terms, including terms that govern the resolution of disputes, apply. Click here to learn more.

 

⌂ Standard Limited Warranty applies: http://www.samsung.com/us/Legal/Phone-HSGuide/# Section 2: Standard Limited Warranty. .