Frequently Asked Questions
Who can make the repairs?
Galaxy device owners for S20, S21, S22, Tab S7+, Galaxy Book Pro 15 inch and Galaxy Book Pro 360 15 inch models will be able to review the repair guides and supporting material, which will enable them to make an informed decision as to whether they want to either move forward with a self-repair or contact Samsung Care to start repair service.
What is needed for repairs?
Visit iFixit for accessibility to tools, step-by-step repair guides and Samsung genuine parts.
How do these repairs affect the warranty?
Samsung repair parts are covered by a 90-day limited warranty from the date of purchase. If you use or retain the part(s), you accept Samsung’s Terms & Conditions, including an Arbitration Agreement. Please refer to Samsung’s warranty for any questions about the device’s warranty.
Who should I contact if the device is not working after self-repair?
Contact Samsung Care for professional repair services. Find a Samsung Service Center near you.
What if the phone has a swollen battery?
If your phone has a swollen battery, do not attempt self-repair. You can identify if a battery is swollen with a visual inspection, noting that a swollen battery will physically separate from the rear of the unit. You can visit any Samsung Authorized Location to repair or dispose of a device with a damaged or swollen battery, or a swollen battery part. Do not ship swollen or damaged batteries through the USPS or other shipping services.