Your peace of mind is our top priority

We’re always here to help

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What we’re all about

Our expansive service offerings let you choose what works best for your life. From authorized repair service wherever is most convenient to you to same-day service in-store, plus self-repair and QR code mail-in options, our job is to make your life easier. And with our vast network of coverage, service is always just around the corner, however you choose to go about it.

Convenience

  • #1 Service Center Network Coverage in the US for mobile devices.[1]
  • Start your fix with a click by easily scheduling an appointment online or creating a mail-in repair request online.
  • We offer repair help at home with our "we come to you" service, for an additional $30 service fee.
  • With our mail-in repair, we provide a QR code that can be used at The UPS Store locations to package and ship to Samsung at no cost to you.

Quality

  • Get access to over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a 28-hour training certification that equips them with the skills to conduct a mobile repair safely and ensure repairs are done right.
  • We conduct a 70-point diagnostic test to identify and troubleshoot problems with your device and repair what’s needed to get the product back into working order.
  • Repairs are made with genuine Samsung parts and proprietary repair tools designed specifically for Samsung products.
  • After the repair is done, we test the product to ensure features like water resistance are intact and your device’s software is calibrated and up to date.
  • Repairs are backed by a 90-day warranty or for the remainder of the device warranty.

Speed & Competitive pricing

  • Our Samsung experts offer competitive pricing on out-of-warranty repairs, like screen replacements, faulty charger ports, camera issues and more.
  • Get same-day, in-store repairs for most devices, or we’ll come to you with a prior appointment at 3pm or before and for Galaxy S21 Models and Up.
  • Our experts can finish most walk-ins within two hours.

Samsung Account

One account. Everything you need.

With your Samsung account, you can access Samsung Care. Get product support, order tracking, exclusive rewards and offers, plus more with a single sign-on. Also, create tickets and get assistance with repairs with ease and convenience directly from your Samsung Care account.

Premium Support with Samsung Care+

Powerful Protection for your Galaxy life covers Drops, Spills, and Mechanical Breakdown

  • $29 Same day cracked screen repairs
  • Next Business Day Replacements
  • 24/7 Tech Expert
  • Samsung Genuine Parts and Certified Technicians

See how Samsung Care makes repairs work for you

Walk-in Service

Enjoy peace of mind with a touch of convenience through same-day service at any of our 1,000+ Authorized Service Centers and Samsung service locations.

The Samsung Care Network has enough locations across the country that 75% of Americans have access to one of the participating locations. At those locations, most repairs are made within two hours with a prior appointment at 3pm or before and for Galaxy S21 Models and Up.

Both in-warranty and out-of-warranty service-from replacing a cracked screen to repairing a faulty charging port-are included, and all requires are handled by certified technicians using genuine Samsung parts. 

Mail-in service

Mail-in service offers a variety of screen repair solutions, like a screen re placement that uses fewer parts to repair your device at a lower cost.

Simply create your repair ticket in a few clicks via our online self-service portal, and request a box with a prepaid label to be shipped to you. Samsung uses 97%+ plastic-free packaging, sustainable forest certified (SFI) paper and 50%+ recycled content (PCR) shipping boxes for sending devices to customers after repair in Mail-In or if a box is requested by a customer.

Or simply drop your phone off at your nearby UPS Store for one-stop packaging and shipping directly back to us.

Partnering Locations

We offer another option for receiving service through our partnering Independent Service Providers (ISPs).

Repairs are done at Wireless Industry Service Excellence-certified locations by CTIA-certified, trained technicians- using Samsung genuine parts that are OEM manufactured and authorized, with a wide variety of out-of-warranty services eligible for repair.

Self-Repair

We’ve partnered with iFixit, the leading online repair community, to equip and empower our DIV-centric customers to take charge of their own mobile repairs - from replacing a phone screen to back glass or charging ports.

With helpful step-by-step guides, genuine Samsung parts and responsible recycling options at your disposal, you can truly take care with self-repair. This same service is also available through Samsung and our typical retail and service locations for the same convenient price.

Move toward a greener future

From our products to our practices, sustainability is our mission.

More than just keeping phones in working order, our repair services keep them out of landfills. Every device has made a difference, with 1.2 billion pounds of e-waste recycled annually across our 1,700 drop-off locations - as evidenced by our seven+ consecutive Sustainable Materials Management Gold Tier Champion awards.
[1] Among leading smartphone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee).
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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