Environmental care

Eco-Conscious Service

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eco-conscious badge

Meet our new badge

Exclusively used in customer service area where our environmentally conscious service projects have been applied.

  • The badge expresses our will to provide Customer Services with a mindset of environmental care.
  • The blue spanner of the logo icon represents Samsung Customer Service and the green leaf which completes the spanner implies our care for the natural environment.
  • We are using the badge for specific areas of customer service where we are seeking to apply our Eco-Conscious Service or Eco-Conscious Packaging projects.
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Eco-Repair

You can choose to reduce e-waste by only replacing broken parts.

  • Samsung is dedicated to offer various options for you to repair your products instead of purchasing new products.
  • By offering convenient ways to repair, you contribute to reducing the carbon footprint of making new products and the amount of e-waste discarded.
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Eco-waste collection

Drop-off your old mobile devices to our collection points. We will recycle them responsibly.

  • At our main service locations, we have placed e-waste collection boxes. Any customer who wants to dispose broken or used mobile products can simply drop them off to collection boxes.
  • We will deliver them to certified recycling companies so that we can take care of the last step of product lifecycle in a proper way for our environment.
  • Subject for this program: Small products such as mobile phone or wearable devices.

Eco-Package

Customers will receive their repaired products in eco-friendly packages.

  • Instead of using a fancy glossy package for a repaired product, we’ll use packages that are made environmentally conscious way.
  • If you find our “Eco-Conscious Packaging” logo from a package, it means the package is made of materials such as recycled paper, or plastic with recycled content.
  • Our phone and tablet mail-in Eco-Conscious box claims that are approved to use: 97+% plastic-free packaging, sustainable forest certified (SFI) paper, 50+% recycled content (PCR).
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Eco-Paper free

When getting a repair service, request our service center to send you information via electronic document.

  • We’re trying to make a “Paper-free” environment in our service centers. Our service centers will give you an option to get service information through email, SMS, or SNS messengers.
  • Why is this related to the environmental care? By replacing paper documents to electronic documents, we can save trees from being cut down to make paper.
  • We’ve opened paper-free solution to our service centers but some of them that use their own systems may not provide you this option.
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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