Back your business with our stackable Samsung Care+ for Business service packs. From hassle-free repairs to accidental damage coverage and an extended warranty of up to five years,¹ we’ve got your back and your business.

Total care. Total assurance. Total control.

Easy purchasing with Samsung Business Direct

Add a Samsung Care+ for Business protection plan to your online device purchase today. Start with the device and quantity you want and select the protection plan that best suits your business needs. You'll also enjoy volume discounts on your devices with a Samsung Business Account and can even trade-in your old devices for additional savings.

Easy purchasing with Samsung Business Direct Easy purchasing with Samsung Business Direct

Keep working: easy, flexible
and worry-free

Track and manage it all at a glance

Monitor your fleet’s devices in real time, track subscriptions and repair schedules, and see policy information for each asset—all from one screen in the online portal.

Protection that never clocks out

Stuff happens; that’s why we ensure protection from accidental screen damage2 to everyday mishaps, so your devices are always covered.

Fleet coverage to keep your enterprise running

Protect your entire fleet of indispensable devices—not just some—with 100% coverage, including next-day shipping for exchanges. Nothing will interrupt your workflow.

It breaks. We fix it, no hassles.

No matter what happens, rest easy knowing you’re covered with hassle-free device repairs.

Backup when you need it

Protect your devices with our five-year1 Extended Warranty. With immediate backup devices when you need them, we make it painless to keep business moving.

Best-in-class technical support

Enterprise Technical Support gets you direct access to a team of Tier-3 experts for device troubleshooting, exploring new functionality, or prepping the next OS release.

Care+ for Business service plans

Samsung Care+ for Business

1:1 Device Protection Plans

Fleet Protection Plans

Extended Warranty (EW)

Accidental Damage (ADH) Protection

(Includes EW)

Elite Services

(Includes EW and ADH)

Device Repair

Device Repair

Fleet Repair³

(Includes Elite Technical Support)

Fleet Exchange³

(Includes Elite Technical Support)

Purchasing units

Per device

Per device

Per fleet⁴

Per fleet⁴

Device protection

Mechanical failure from defects

Accidental damages

Liquid damages

Enrollment period

1 Year

60 Days

Custom*

Custom*

Advanced technical

Optional

Optional

N/A

N/A

Elite technical support

Optional

Optional

Required

Required

Professional engineering services⁵

Optional

Optional

Optional

Optional

Device exchange

Advanced exchange

Next-business-day delivery (residential or commercial)⁶

Samsung-certified refurbishment

Samsung-owned spare pool

Enterprise technical support plans

test

Enterprise Technical Support

Advanced Technical Support

Elite Technical Support

Professional Engineering Services

Purchasing Units

per customer

per customer

per customer

Access to Tier-3 experts

Named callers

2

6 ⁷

12 ⁷

Supported locations

Multiple within U.S.

Multiple within U.S.

Multiple within U.S.

Support requests per year

Unlimited

Unlimited

Phone support (toll-free)

12 x 5

24 x 7

Service portal and email support

Single point of contact, ownership and issue resolution

Troubleshooting lab

Response charter

Phone response (regardless of severity)

80% within 90 sec

90% within 90 sec

Portal/email response (regardless of severity)

1 business day

2 hours

Status updates

Standard

Enhanced

Support coverage

Troubleshooting hardware (Samsung devices)

New OS release support (Samsung devices)

Samsung mobile vulnerability communication service

EMM / MDM Interoperability

Collaborative support for enterprise applications

Knox Workspace enhanced support

Knox Configure enhanced support

Service account management

Designated Service account manager

Regular case reviews and reporting

Escalation management

Designated engineer

Project hours

up to 1 year

Post-deployment consulting (uses hours)

Solution deployment and configuration (uses hours)

Solution consulting (uses hours)

Detailed technical training (uses hours)

Technical ownership of critical incidents

On-site service review / planning

1 per quarter

Rest easy with all your devices covered

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Enterprise technical support

Receive direct access to our US-based Tier-3 technical support experts, day or night, to rapidly assist you with device and OS interoperability issues and prioritized escalation.

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EMM integration services

Let us help you simplify and stabilize your mobile environment, providing planning and ongoing support for third-party EMM integrations.

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Knox security

Samsung Knox is our defense-grade security platform that’s built from the chip up to enable easier management through advanced mobility software.

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Knox Suite

Knox Suite provides you with a complete set of tools to secure, deploy and manage your enterprise’s mobile device fleet.

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Samsung Business Financing

Make buying best-in-class technology a breeze with Samsung Business Financing. Enjoy instant approval, net terms and no fees that expand with your evolving business.

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Frequently Asked Questions

Get answers to the most common questions about Samsung Care+ for Business.

Samsung Care+ for Business are device protection programs that protect your device in the event of accidental & liquid damage or mechanical breakdown. Samsung offers three types of protection plans for business, government, and education customers:


• Samsung Care+ for Business (includes accidental & liquid damage)
• Samsung Care+ Extended Warranty (EW)
• Elite Services (ES) for enterprise customers that have large fleets.

• Samsung Care+ For Business is a device protection program that protects your device in the event of accidental & liquid damage or mechanical breakdown past the 1 year manufacturer’s warranty. Includes an online portal for asset tracking and hassle free repairs.


• Samsung Care+ for Business Extended Warranty (EW) extends past the 1 year manufacture’s warranty and covers mechanical breakdowns.


• Samsung’s Care+ For Business Elite Services (ES) is a device protection program that covers your registered fleet, provides stackable services (direct access to Tier-3 experts, troubleshooting support, new OS release deployment assistance, product consultant) and includes an online portal for asset tracking and hassle free repairs.


Samsung Care+ for Business provides powerful protection for your Galaxy business life covering, drops, spills, and mechanical breakdown. Don’t stress your devices are protected, and your business keeps moving with lower investment/logistics costs.


• Covers cracked screens, drops, liquid spills and mechanical breakdown.
• Convenient no cost mail in repair or replacement.
• No monthly fees and no service fees.
• Includes an online portal for asset tracking and hassle free repairs.

✔ Samsung Care+ approves the claim
✔ Replacement device is shipped next day
✔ Customer transfers data to replacement device
✔ Customer returns defective device within 14 days with prepaid shipping label

Note: Replacement device will be the same or similar to original device and may be a Samsung Certified Renewed device. If damage device is not returned within 14 days, the customer will be charged a fee up to the cost of replacement of the unreturned device.


• Standard Limited Warranty
• Care+ for Business
• Care+ for Business Extended Warranty

See additional details for Samsung Care+ for Business see FAQ 1.4 or click on link below
https://www.samsung.com/us/business/solutions/services/samsung-care-plus-for-business


You can view the Standard Limited Warranty Terms & Conditions online.


 

Contact an extended services sales expert

Please provide your contact details and we will get back to you about Samsung Care+ for Business extended service options. Or you can call (866) 726-4249 to talk to an expert now.

Interested in additional products, security or business services?

© 2022 Samsung Electronics America, Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd. All products, logos and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated.


1On certain devices, including Rugged, Tactical Editions and Enterprise Editions; most devices are backed by a three-year Extended Warranty.

2Accidental damage is considered to be any unforeseeable and unintentional physical damage that occurs due to handling errors, liquid or external events at a defined place and time, which stops the product working normally, meaning its usability or safety is affected.

3Minimum of 1,000 devices must be registered under a Fleet Coverage Plan.

4Certain restrictions apply to next-business-day delivery depending on time and location. Refer to the Services Guide details.

5Samsung Care+ Fleet Coverage Plans cannot be purchased without an Elite Technical Support Plan.

6Eight Hours Minimum Order Quantity. Daily, weekly and annual cost options are available.

7Expandable with Additional Named Caller option.

Samsung Care+ for Business Terms of Service for Mobile Products apply.

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Contact a sales expert

Contact a sales expert

Get in touch with our sales team to discuss tailored solutions for your business. You can call (866) 726-4249 to talk to an expert now, or use the form below to submit your requests.

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Find manuals, downloads, warranty information and more. We also offer FAQs and demos to help with business product questions.